POLICIES

The Serendipity Of one of a Kind

Our goal at Mae is to create artful home goods that bring design and color to any living space and we thrive on making each piece unique. It’s great to find just the right pillow or runner and know it is a one of a kind but purchasing a distinctive piece online can be tricky. We offer our pillows, placemats, table runners, napkins, coasters and planters in a variety of “colorways” with the understanding that each piece within their category has its own flavor. We are happy to work with you to find what you need but please understand that we cannot precisely match colors with the dye techniques we employ. We are happy to provide a photo of a piece prior to shipping.

Our current colorways include:

  • Burgundy: Deep reds, maroon, purples, rust browns but can go lighter toward mauve. Also has blue and golden yellow in the mix.

  • Mountain Lake: Aqua, light teal, golds, denim blue, variety of subtle greens.

  • Faded Denim: Just like its name, faded denim blue and white, sometimes going toward navy.

  • Teal/Plum: Dark teal, cool grey, purples heading toward magenta, an ode to jewel colors.

  • Shiitake: Warm brown, peach, pink, and grey with light blue/green in places.

  • Nebula: Many different colors with blue as the base. Will also include burgundy, golden yellow and greens.

Shipping

  • All Mae products are shipped via USPS Priority Mail. Allow two weeks from placing your order for shipment. Customers will receive an email when their package has shipped with a tracking number.

  • Please note that Mae is not liable for lost or stolen packages and will not be held responsible for additional shipping charges if the packages are returned to our studio due to customer absence, address errors or package refusal.

  • Domestic orders include a flat rate shipping fee of $10.00, which will be added to all orders at checkout.

  • Orders to Canada include a flat rate shipping fee of $28.00 for the first item, which will be added to all orders at checkout. Orders to Canada are subject to the receiving country's import fees, duty, taxes and/or brokerage fees, are due upon receipt and are the responsibility of the customer.

  • International orders are shipped via USPS First-Class International and include a flat rate shipping fee of $54.00 for the first item, which will be added to all orders at checkout. International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees, are due upon receipt and are the responsibility of the customer.

Mae is not responsible for any duty/import/taxes/customs charges required by your home country's regulations.

Returns & Exchanges

It is important to us that you are happy with your purchase. If you are not satisfied with your product for any reason, we ask that you return it for refund or exchange within ten days of delivery by following these steps:

  • Please send an email to maebyhand@gmail.com to inform us of your concern, verifying a return or indicating the item you would like in exchange

  • Include a copy of your original order email or include your name, address, email address, and order number in the package

  • Carefully repackage the unused item and ship to:

Mae

1978 Jericho Road

White River Junction, VT  05001

The customer is responsible for shipping unused items back to our studio. Once received, we will:

  • Refund your payment less original shipping fees to your original payment method or;

  • Exchange for an alternative item at the full original price. We will include an invoice or issue a refund if there is a difference in cost. Customer is responsible for exchange shipping costs.

Please allow two weeks for an exchange. If we find the item is used or damaged or returned after the ten day window, a refund or exchange will not be honored and the item will be returned at the customer’s expense.


Custom Orders

We are happy to work with customers to provide certain custom orders. However, because of the serendipity of the dying process and the dye formulas, we cannot promise to match colors or replicate exact designs. As the product line grows, we will offer an expanded range of color choices and would love to work with you on a case-by-case basis.